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1 September, 2021

Telstra issues causing major headaches for Tablelanders

TABLELANDS residents have experienced a frustrating few days with local Telstra customers experiencing ongoing poor mobile reception and internet coverage issues.

By Michael Warren

TABLELANDS residents have experienced a frustrating few days with local Telstra customers experiencing ongoing poor mobile reception and internet coverage issues. 

In a recent poll run on the Tablelands Unite Facebook page more than 320 respondees voted that they had experienced major mobile phone reception issues over the past few days. 

In a recent message to local customers Telstra acknowledged there was a “performance issue” and said it would continue to troubleshoot the issue as a priority. 

Atherton’s main street has felt the full force of the Telstra blackspot issues over the past few days with many businesses unable to complete transactions because of poor internet and coverage issues. 

The ongoing matter has had other troublesome flow on effects with customers attending local businesses like Overflow, Bunnings and BigW unable to check-in via the Queensland COVID app. 

Visitors at Herberton’s Historical Village also had issues using the COVID safe check-in app last week as well. 

Tolga residents haven’t escaped the problem either, with many local residents there also reporting major issues with poor mobile phone coverage along with speed and internet connectivity issues. 

The issue seemed to improve Wednesday night however many local residents still reported ongoing issues with their Telstra services late last week. 

“We thought we’d fixed the problem, but it’s turned out to be more complex than we’d first anticipated,” Telstra Regional General Manager Rachel Cliffe said. 

“I know this is frustrating for customers and I ask that they bear with us while we try to get services running normally again. We’re really sorry for the inconvenience. 

“In the meantime, businesses in Atherton and Tolga can talk to their bank about connecting their EFTPOS terminals to their nbn or Wi-Fi connection to prevent delays in processing transactions.”


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