General News
21 May, 2025
Rates top of the list
INQUIRIES related to general rates top the list of customer requests to Tablelands Regional Council, a report has revealed.
The council has notched up nearly 14,750 customer requests this financial year (to end of March), with 12,765 requests connected to a customer experience.
The main point of contact remains the phone, with 4447 calls registered in that period.
Digital contact is becoming more common though, with 2832 requesting a service through the website, while 2730 came through email.
People still like to come into the council, with 1618 requests being taken over the counter.
The top three reasons for customer requests are to make applications associated with rates (1,227 requests), make inquiries about rates (911 requests), or to report water leaks (792 requests).
Out of 12,765 requests, only 7,766 (or 60.8%) required a response back, the report showed.
Only 41 customers (or 0.6% of the 6,737 customers who contacted TRC) had made more than 10 requests in that time period and contributed to 8% of all requests.
TRC is on a path to improving how residents can do business with the organisation, with four stages planned over the next 3-4 years that will include allowing customers to make applications directly through the online platform and register their animals online.
